Disabled Add-ins Message

If Microsoft Excel closes unexpectedly when you are trying to start Crystal Ball, it is possible that Microsoft Excel has disabled the Crystal Ball add-in so that Crystal Ball will not start when you try again. The Crystal Ball toolbar may display in Microsoft Excel, but Crystal Ball is not loaded.

If you think the Crystal Ball add-in has been disabled, select Start, then All Programs, then Oracle Crystal Ball, and then Application Manager. Then, close the Application Manager. If Microsoft Excel disabled Crystal Ball, a warning message may be displayed.

  To re-enable Crystal Ball as a Microsoft Excel add-in in Microsoft Excel 2003 or earlier:

  1. Select Help, then About Microsoft Office Microsoft Excel, and then Disabled Items.

  2. In the Disabled Items dialog, select crystal ball and click Enable.

  To re-enable Crystal Ball as a Microsoft Excel add-in in Microsoft Excel 2007 or later:

  1. Click the Office button or select the File ribbon.

  2. In the menu window, click Microsoft Excel Options at the bottom of the window.

  3. In the Microsoft Excel Options dialog, select Add-Ins.

  4. In the Manage dropdown list at the bottom of the Add-Ins panel, select Disabled Items and click Go.

  5. In the Disabled Items dialog, select crystal ball and click Enable.