If you are replacing a released version of Crystal Ball 7.x or 11.x, it is automatically uninstalled before this version of Crystal Ball is installed. However, you may need to uninstall Crystal Ball manually in the following cases:
If you have a beta or other unreleased version of Crystal Ball
If you want to uninstall without running the installer
If you are removing the current version of Crystal Ball and changing to an earlier version
If installation stops and a message is displayed that states you already have a version of Crystal Ball installed
Note: | Notice of an existing Crystal Ball version can occur unexpectedly, triggered by the previous installation of other Oracle products, such as the Predictive Planning feature of Oracle Hyperion Planning. Follow the steps in Uninstalling Crystal Ball Manually and uninstall Oracle Crystal Ball when you find it in the Add/Remove Programs or Programs and Features list. |
The following topics describe how to uninstall Crystal Ball: